Overview
What this document is
Roborax operates an operator network across twelve countries. Operators on our network are teleoperators, demonstrators, sensor capture technicians, annotation specialists, and quality auditors.
This document describes how operators participate in customer programs, what protections operators receive, and what we expect from operators in return. This is a public document available to operators, customers, and regulators.
Every operator on every customer program operates under this framework. The four guarantees described below are non-negotiable and do not vary by customer, geography, or program.
The framework was developed alongside operator representatives across our delivery centers and is reviewed annually.
The four guarantees
What every operator receives
Four guarantees, audited quarterly, enforceable through our operator hotline.
Per-program NDA
Signed before any program access. Operators cannot be required to work across competing customers without disclosed waiver.
Transparent compensation
Operators paid per task or per hour at published tier rates. Pay scales available to operators internally. No equity, no deferred comp.
Audit trail per session
Every operator session logged with operator ID, program, and timestamp. Operators can request their own logs at any time.
Right to refuse
Operators can decline any program for ethical reasons without penalty. We track refusal rates as a quality signal, not a discipline metric.
How an operator joins
Four steps, no exceptions
Same process for every operator regardless of geography or program type.
Application and verification
Background check, work eligibility, identity verification. Verification performed by independent vendor.
Tier qualification
Gold-set calibration on representative tasks. Tier (Operator / Senior / Lead / Specialist) assigned based on performance.
Program assignment
Operator matched to a customer program based on tier, skills, geography, and availability.
Per-program NDA
Signed before any customer-program access. Operator can decline the program at this stage without penalty.
What we expect
Four obligations of operators
In exchange for the four guarantees above, operators commit to four obligations.
Honest effort
Complete tasks to the quality bar set for the assigned program. Repeated failures result in re-training or program reassignment.
Confidentiality
Honor the NDA for the program duration plus 24 months. Discuss programs only with authorized Roborax personnel.
Integrity
Report quality concerns, data issues, or ethical concerns through the operator hotline. We track responsiveness as a leading indicator.
Professionalism
Operator interactions with customer staff, Roborax staff, and other operators meet professional standards. Repeated complaints result in review.
Questions about this framework
Operators reach out via the operator hotline. Customers and regulators reach out via compliance@roborax.ai.